When companies are transparent about the way they work and operate, people’s trust and satisfaction increase
Why does operational transparency seem to have this unique power?
We surveyed people who have (and have not) been given a glimpse behind the curtain in services as varied as restaurants, retail, and online dating to learn how operational transparency changes their perceptions. We found that when people could see the work that was going on behind the scenes, they perceived that more effort went into the delivery of the service. They also believed that the service provider had more expertise and was being more thorough. They appreciated that effort and quality, and they in turn valued the service more.
Source : Operational Transparency, HBR, Published March-April 2019
Focus is saying no to 1,000 good ideas.
Yet, certainly, the wise learn many things from their enemies; for caution preserves all things. From a friend you could not learn this, but your foe immediately obliges you to learn it. For example, the states have learned from enemies, and not from friends, to build lofty walls, and to possess ships of war. And this lesson preserves children, house, and possessions.
The present theory then must be considered to be a suggested program or framework for future research and must stand ...